Messaging and Contact

Messaging

Contact

Messaging

How do guests contact me before booking?

Through Campable messages on the website or app. A guest can message you about your listing to ask a question before they book. You'll get an app notification, and an email for the first unread message in a conversation.

Why are phone numbers and emails hidden in messages?

Before a booking, contact details are automatically hidden: phone numbers, emails, addresses, web links, social handles, and phrases like "book direct" or "pay cash". The message still goes, with those bits replaced by "[hidden by Campable]". This keeps stays on Campable, where the guest is paid up, the cancellation terms apply, and both of you are covered.

Can I talk to guests directly once they've booked?

Yes. Once a stay is confirmed (until a week after it ends), contact details are no longer hidden in your conversation. Your booking confirmation email is set up so that replying goes straight to the guest.

Can I message a guest first?

Yes. You can message the guest of any confirmed booking, from when it's confirmed until a week after the stay ends. Use Message guest on My Hosting → Guest bookings. We're rolling this out now; if you don't see the button yet, reply to your booking confirmation email, which goes straight to the guest.

You can also reply to any guest who has messaged you, and message a guest about a booking request.

How will I know when I have a booking?

We'll send you a notification (in the Campable app, if you have it) and an email, and the booking appears under My Hosting → Guest bookings. Campable doesn't send text messages. To make sure emails reach you, add support@campable.com to your contacts.

Contact

How do I get help?

  • In the app or website: your Campable thread in Messages goes straight to our team.
  • Email: support@campable.com
  • Setting up: ask for a Pathfinder, or ask us to look over your listing before you go live.

Where can I read the full terms?

The host terms (including the marketing commitments) are on your Marketing page, and the full Terms and Conditions are at campable.com/terms-and-conditions.

Back to all host FAQs · Still stuck? Message us in your Campable thread or email support@campable.com.

Happy hosting!

The Campable Team